Plas yn Bonwm

Holyhead Road

Corwen  LL21 9EG




01490 413178

This version of our website is for Mobiles and Tablets.

View on a Laptop or Desktop for more information  are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details

Company name: ROC

Telephone 01490 413178

email: /

Sales office: Plas yn Bonwm - Holyhead Road - Corwen - Denbighshire - LL21 9EG - United Kingdom   

 * The placing of an order implies acceptance of our Terms and Conditions *  

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.  They are only decrypted after they reach the Paypal processing centre They are not held in clear text on any web site or within our offices.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order

We accept credit card payment via Paypal for shop purchases..  You do not need a Paypal account, just use your credit or Debit card.  There is no cost to you for this facility.We accept Visa and Mastercard Credit / Debit cards.  We also accept card payments via the telephone.

When confirmation of order is received by you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send your confirmation by post or email headed Order Acceptance.  We have included this term  to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Timber / concrete block will be delivered, where possible, one working day after the kit has been delivered and checked.

If you cancel your order after payment has been made, your funds will be credited back to your payment source. However a 5% admin charge will be deducted from  the refund

Timber and Concrete blocks

Please note.  If ROC supply timber and concrete blocks through a third party supplier, they are supplied on the understanding that they are non returnable and a credit against the cost cannot be given.

We guarantee that our products are suitable for the purpose for which they are supplied.  All of our products come with a 30 day no-quibble money-back guarantee if found to be faulty.   A refund for cancellation of order for any other reason is subject to our returns policy. A minimum 25 year warranty is supplied on our base systems components. Goods are sent by courier or pallet distributors.  We will advise you by email on the day that the goods are dispatched. In most cases the goods are delivered within one working day after despatch from our premises.

ROC do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools  Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from  the other features that use cookies.

If your order cannot be delivered within the "Delivery Schedule" timescale you will always be emailed with the option to cancel your order if you would rather not wait, or be held on a Back Order until the components arrive.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at !!<<a href=""></a>>!!.


If goods are returned after delivery, because of any reason other than unacceptable quality, a refund will be made

to the purchasers initial payment source, less the cost of the initial delivery charge, VAT, and a 10% restocking charge.

The cost of returning goods under these circumstances will be the responsibility of the purchaser

For orders made from  the UK or the European Union,  20% VAT is added.  All other orders are VAT free

We process your order within 24 hours of receipt on any working day. Actual despatch from our warehouse is normally 8 to 10 working days from  receipt of order and payment. If you need your kit earlier please contact us and we will try to arrange a faster delivery. If there is to be a delay we will inform you by email as soon as we become aware of the delay.  Please note that we can only give you an estimated delivery day and cannot be held responsible for costs incurred if goods are not delivered on that day by third parties.  Our working days are

 Monday to Friday for dispatch of goods. Orders placed on Saturday or Sunday will not be processed until Monday.

Prices quoted are for delivery within the UK mainland only.

* A surcharge will apply to the Scottish Highlands, please contact us before ordering. *

   Please ask for a written quotation for delivery elsewhere





Back to homepage